Frequently asked questions
about SeeDynamic
Where is SeeDynamic hosted?
SeeDynamic is hosted by Amazon Web Services.
What happens to files / data I upload into SeeDynamic?
Uploaded files and associated insights will be retained for a month and then deleted.
I already have a DAM / approval system & I don’t want another download / upload faff.
Speak to your solution provider to use the API so you can upload directly from the DAM / approval system.
What can SeeDynamic integrate with?
The SeeDynamic API can be used by any third-party application to upload files to SeeDynamic and receive files containing insights. Care is needed to align file metadata to SeeDynamic tags (i.e. for product type).
How do I make sure product specific rules are only applied to the pertinent files?
Create a tag for the product types and add the product names. From the rule configuration page, select the tags that rule applies to.
How do I configure rules?
It’s easy for administrators to add and amend rules; it all takes place on a single page for each rule with the options clearly laid out.
How do I get a file reviewed?
Login to SeeDynamic.io and upload the file. The file will be returned with insights soon after.
Can I get help configuring the rules?
Yes, we offer a virtual rule setting workshop and additional services can be requested via our success team.
How do I access the success team?
Success can be accessed via email during UK working days between 9 a.m. and 5 p.m. We offer a response time of 2 hours for queries; resolution time depends upon the nature of the query.
How do I cancel my subscription plan?
Within the app you can cancel at any time; such cancellation will take effect at the end of that month.